FAQ - You Ask...We Answer!

How long until I get my order?

You'll receive your order within 10-12 business days from proof approval and payment depending on ship location. However, we do offer rush services if needed. Orders typically ship via UPS ground. 

Do you charge screen/setup fees?

At Inbound Ink we don't charge screen or setup fees. The price you see is the price you get. For embroidery jobs we do charge a one time digitizing fee, but the file will be kept for future use. 

Do you take rush orders?

Yes we do take rush orders! There is an additional charge for rush orders but we can get your apparel in as fast as 24-48 hours.

Do you accept customer provided items for printing?

We do accept customer provided apparel for printing. 

What is the best format for artwork?

A high resolution eps, ai, or psd file always works best. If you don't have these formats a high resolution jpg, or pdf is the next best thing. If you still have no idea what any of those formats are... no worries we offer design services. 

How do we pay for an order?

We accept Credit Cards, Checks, and ACH payments via online invoice or over the phone.

Where can I find your shop?

We are located in the historic Lydia Pinkham building in Lynn MA.
271 Western Ave Suite | 204 | Lynn, MA 01904

Do you provide printed samples?

With the amount of time setup takes we only offer printed samples to orders over 500 pieces. However, we will always send over a digital proof for approvals prior to production